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Products and Services

Cohort Default Management Services

Our Cohort Default Management Service consists of three services to choose from to work with your student borrowers.

  • Early Intervention Services – reaches out to your students who have recently separated or dropped below half‐time status to ensure they have all the information needed to be prepared for repayment. For those students who have withdrawn, we determine the reason and encourage them to re‐enroll.
  • Default Prevention – contacts students already in your cohort and counsels them on their repayment, deferment and forbearance options. Getting the borrower into successful repayment terms is the main objective in this service.
  • Student Transition Service – provides customized email messages geared to students at critical times during their college careers. Messages focus on Freshmen Year 101, Academics, Campus Life, and Financial Literacy/Money Management.

To find out how we can help lower your default rate, call us today at 800.564.6068 or email us at marketing@kheaa.com.